FAQ

Registration & Conference FAQ


Is this conference open to all UC staff members?

Yes! UC Berkeley is excited to welcome our staff colleagues from all UC campuses to attend this conference. Registration will open on April 3. The deadline to register is June 5, 2024

Applicable to UC Berkeley Staff Only: How does the registration process work?

This year, UC Berkeley People & Culture is again sponsoring 1,200 UC Berkeley staff to attend this career development conference at no cost to you. 

Beginning on April 3, UC Berkeley staff can register for the conference. The deadline to register is June 5, 2024

Applicable to all UC Staff (outside of UC Berkeley): How does the registration process work?

UC Staff outside of UC Berkeley can register for the NOW Conference through STOVA. General Admission (UC Employees, Non-UC Berkeley) $119.00. The deadline to register is June 5, 2024 

What if I need special assistance or accommodations?

The following accommodations will be provided at the 2024 NOW Conference:

  • Closed captioning for all sessions will be available through Zoom

  • Presenters’ slide decks will be available on the NOW Conference website prior to the event

  • All Zoom recordings will be captioned and uploaded on YouTube post-conference

If you require an additional accommodation for effective communication (ASL interpreting/CART captioning, alternative media formats, etc.) or information about campus mobility access features in order to fully participate in this event, please contact the NOW Conference Planning Committee at nowconference@berkeley.edu with as much advance notice as possible. Requests must be received by June 3rd (7 days in advance of the conference start).

Who will be presenting/speaking at the Conference?

Check out our lineup of incredible and inspiring Keynote speakers and Session presenters.

How do I register for the Coaching HQ activities?

Since the NOW Conference for 2024 will be fully virtual, all conference registrations will include the option to participate in any/all Coaching HQ activities

Coaching HQ registration opened on 5/1. If you registered on or before 5/1, you should have received an email with instructions/links to sign up. If you registered after 5/1, you can find the instructions and links to take additional registration actions in your confirmation email. As with all NOW Conference activities, please only request those events that you know you'll be able to attend. Seating is limited, and we want to ensure as many people as possible can attend the Coaching HQ events.

I'm registered, where do I go to experience the NOW Conference?

Guests will be sent a link to our “virtual venue” on June 6/7 via email and a calendar invitation. NOTE: Please do not share this private link to the Virtual Venue page. This content is intended for registered conference attendees ONLY.

This webpage will include the day’s full schedule and access to all of the Zoom links for each concurrent session, activity break, and keynote session. You can also download each session’s slide deck through the Virtual Venue.  

If you need assistance with the virtual venue or accessing any of the sessions, you may email us at nowconference@berkeley.edu. We also recommend Google Chat (at nowconference@berkeley.edu) for the quickest response during conference day on 6/13/24.

If your plans have changed and you are unable to attend the conference, please see the FAQ information on canceling your registration.

I'm registered, where do I go to experience the Coaching HQ sessions that I registered for?

All NOW Conference guests have been invited to register for the additional Coaching HQ activities. 

If you signed up for pre/post NOW Conference “Coaching HQ” offerings:

  • 1:1 talent acquisition appointments will be sent directly to those who booked sessions.

  • 1:1 career coaching session invitations are sent via NOWcoachingHQ@berkeley.edu

  • Coaching HQ webinars and group sessions will be sent via NOWcoaching HQ@berkeley.edu starting in late May.

If your plans have changed and you are unable to attend Coaching HQ activities, please see the FAQ information on canceling your registration.

I've registered for the NOW Conference and need to cancel my participation.

  • UC Berkeley Staff only: If you are unable to attend the conference, please make sure to cancel your registration using this Google formSelect the "Cancellation" option at the bottom of the form. Failure to cancel your registration 48-hours before the conference starts and/or not attending on the NOW Conference day (June 13th) may affect your eligibility to participate in future NOW Conferences.
  • UC Scholarship Sponsor attendees: Please contact your campus coordinator ASAP! Scholarship seats are limited and managed at each campus, and it is important that you don't hold a seat that someone else could use and benefit from.
  • All other UC Staff: Before June 6, 2024, you can cancel or amend your registration by notifying nowcoachinghq@berkeley.edu for a full refund minus the STOVA processing fees included in all general admission tickets. Failure to notify or cancel may result in disqualification to enter next year's in-person conference. No cancellations will be refunded after June 6, 2024.
  • Coaching HQ activities on June 10, 11, 12, and 14 (including webinars, group coaching, or 1:1 coaching appointments) can be canceled by sending an email to nowcoachinghq@berkeley.edu.

Zoom & Troubleshooting FAQ


I’m having trouble logging into Zoom, what do I do?

Please log in to Zoom using your own credentials and account authentication (i.e. personal email, workplace account, etc.). If you do not have a personal Zoom account, please create one.

Do I need a UC Berkeley or UC-affiliated account to attend the NOW Conference?

No, as long as you have access to a Zoom account through your own credentials, you are able to access the program sessions.

How do I dial in internationally?

If you are dialing in, the Zoom access information will have a telephone number and passcode accessible. Note: you will only be able to hear the audio, and not able to see the screen shares.

Please reach out to the NOW Planning Committee by chat or email at nowconference@berkeley.edu for this access information.

Is there a password for any of the Zoom sessions or webinars?

No password is needed. Single sign-on access will be available through the website and/or confirmation emails.

Is advanced registration required for any of the Zoom sessions or webinars?

Not for the NOW Conference events on June 13.

How do I turn on closed captions in Zoom?

Upon launching the Zoom application the “CC, show captions” tab will activate closed captions for the individual user. 

Note: it will display words as best understood by the speaker. There might be a slight delay or slight inaccuracy based on speaking speed, rhetoric, or vocal tone. 

My Zoom is not working, what do I do?

Please make sure that you have the most up-to-date version of Zoom. Zoom patches get released every few days and sometimes the app will not run if it has not been updated. You may also try restarting your computer.

Do I have to have a webcam to join Zoom?

While you are not required to have a webcam to join a Zoom Meeting or Webinar, you will not be able to transmit video of yourself. You will continue to be able to listen and speak during the meeting, share your screen, and view the webcam video of other participants.

How do I join computer/device audio?

On most devices, you can join computer/device audio by clicking Join Audio, Join with Computer Audio, or Audio to access the audio settings. If your computer speakers do not work, you can dial in on a phone, but use the video to see the screen.

How do I join a Zoom meeting?

You can join a meeting by clicking the meeting link or going to join.zoom.us and/or entering the meeting ID. Remember to be logged into your own authenticated account.

Do you need an account to use Zoom?

The NOW Conference requires authenticated users to join. Any links that begin with berkeley.zoom.us require authenticated users to log in. Attendees can use Zoom accounts from their campus, business, or a personal account.

Where do I download the latest version of Zoom?

You can download the latest version of Zoom from our Download Center

Learn more about downloading Zoom

There is an echo in my meeting. What should I do?

Echo can be caused by many things, such as a participant connected to the meeting audio on multiple devices or two participants joining in from the same location. Make sure that you only have one microphone operating (i.e. laptop, external, headset only.) Learn about common causes of audio echo

Audio isn't working on my mobile device. What should I do?

If you cannot hear other participants in a Zoom meeting, follow these steps to troubleshoot the issue:

  • Ensure your speaker is turned on. If you see the speaker icon in the top-left corner is turned off, tap it to turn on your speaker.
  • Increase the volume on your mobile device using the volume buttons or notification panel. Even if the speaker is turned on in Zoom, your device's volume might be set to mute or vibrate only.
  • Try using earphones or a headset with a built-in microphone.
  • Restart your mobile device.
  • Reinstall Zoom from the Apple App Store and Google Play.