UC Core Competencies - Building Relationships

  • Clearly and effectively shares information both orally and in writing. Uses the most appropriate and effective medium for communicating. Adapts and adjusts messages in line with audience experience, diversity and background. Seeks input and actively listens; checks for understanding of messages.

    • Seeking input

    • Active Listening

    • Audience awareness

    • Clear written/verbal communication

    • States opinions honestly and clearly (even when challenging)

    • Open dialogue

    • Sharing senior management strategies

    • Demonstrates integrity

    • Practicing Discretion

Active Listening

Active listening is the process of fully concentrating on what is being said rather than just passively ‘hearing’ the message of the speaker. Developing proper active listening skills involves the utilization of both verbal and non-verbal cues to signal to the speaker that you are being fully attentive.

Read more about active listening here.

9 Practical Ways to Improve Verbal Communication

In a workplace that is increasingly reliant on communication through phone calls and video conferencing, it is worthwhile to further improve your verbal communication skills. Actively working to improve your verbal communication can be done in multiple subtle ways such as preparation before you speak or even just choosing to read more.

Read here for more ways to develop strong verbal communication skills.

10 Winning Characteristics Of Successful/Effective (Win/Win) Negotiators

The art of negotiation is done right when all parties involved agree that the result is a win/win situation. An effective negotiator will ensure that this is the case. In addition, the goal of negotiation should be to strengthen the relationship between the parties in question. One way to do this is to ensure that empathy, innovation, and flexibility are being practiced.

Read here for more ways to be a successful negotiator.

Building Business Relationships

Have you been eyeing a promotion or new job? By learning how to form and leverage relationships with others in your professional orbit, you can propel your career to new heights. In this course, join Simon T. Bailey as he helps you master the art of building business relationships. Using scenarios and personal experiences from his own career, Simon explains how to build authentic professional relationships by focusing on four key areas: inspiring, influencing, impacting, and integrating. Discover how you can build meaningful rapport, set yourself up for visibility and success, manage up,...

Communication: Verbal, nonverbal, and written

Are you looking to start a career in IT? Or, are you an IT service desk professional wishing to explore opportunities for career advancement, but unsure of your next step? In either instance—whether you're jumping into a brand-new IT career or advancing your existing one—this course can provide you with a foundational mapping of the careers and certifications you might want to consider. Instructor Fancy Mills covers a variety of career paths at all levels, from service desk analyst to service desk manager. She also explores different certifications related to service desk roles, and...