Communication

UC Core Competencies - Building Relationships

  • Clearly and effectively shares information both orally and in writing. Uses the most appropriate and effective medium for communicating. Adapts and adjusts messages in line with audience experience, diversity and background. Seeks input and actively listens; checks for understanding of messages.

    • Seeking input

    • Active Listening

    • Audience awareness

    • Clear written/verbal communication

    • States opinions honestly and clearly (even when challenging)

    • Open dialogue

    • Sharing senior management strategies

    • Demonstrates integrity

    • Practicing Discretion

10 Verbal Communication Skills Worth Mastering

Personal branding expert Dan Schawbel predicted that in a competitive work environment where everyone works at the same level with similar talents, interpersonal communication skills will become the key differentiator. Impressions matter greatly in key moments of communication, so it is important to ensure that you are spending time developing and mastering your interpersonal communication skills.

Read here to learn which 10 communications skills are worth...

The Impact of Interruptions

In order to achieve high performance it is important that we are able to work with focus. We have all had the experience of working on a task and starting to gain some momentum. Our brain is fully engaged, we begin to get immersed, and we sense an underlying feeling of excitement as we begin to make progress. And then…

Fred stops by to say “Hi, nice to see you at your desk.” or

Mary says… “Quick question…” or

John says… “I’m just going to sneak past you to leave a quick note for Nancy.”

In this one moment, this point of...

Ways People Might Misread Your Body Language

Research shows that when your verbal and nonverbal signals are out of alignment, people are forced to choose between what they hear and what they see. And subconsciously, they'll believe your body language. In this course, workplace body-language expert Carol Kinsey Goman, PhD, reveals how body language is perceived and often misread, and shares the six nonverbal signals you need to know to make a positive first impression. She also discusses the importance of body language for leaders, and shows how you can establish leadership presence. Lastly, she provides simple and effective tips on...

Building Business Relationships

Have you been eyeing a promotion or new job? By learning how to form and leverage relationships with others in your professional orbit, you can propel your career to new heights. In this course, join Simon T. Bailey as he helps you master the art of building business relationships. Using scenarios and personal experiences from his own career, Simon explains how to build authentic professional relationships by focusing on four key areas: inspiring, influencing, impacting, and integrating. Discover how you can build meaningful rapport, set yourself up for visibility and success, manage up,...

Communication: Verbal, nonverbal, and written

Are you looking to start a career in IT? Or, are you an IT service desk professional wishing to explore opportunities for career advancement, but unsure of your next step? In either instance—whether you're jumping into a brand-new IT career or advancing your existing one—this course can provide you with a foundational mapping of the careers and certifications you might want to consider. Instructor Fancy Mills covers a variety of career paths at all levels, from service desk analyst to service desk manager. She also explores different certifications related to service desk roles, and...