Desk manuals can be a great resource for employees, especially if you have several employees performing similar tasks, or if certain tasks must be performed in a specific way. Desk manuals can be developed by you and/or your employee and should be easily accessible. Set time aside for updating the manual as necessary.
The manual should include:
- Instructions on how to use the manual
- Definitions of procedures or processes
- Information about when and where to get help
- Other resources and references