Managing Conflict

Individuals who work together often have different work goals and personal styles. Because of this, workplace conflict can sometimes result. In most conflicts, neither party is right or wrong; instead, different perceptions collide to create disagreement. Workplace conflict is normal and healthy, and when managed effectively, it can strengthen work units, improve communication and result in greater productivity.     

Workplace conflict can arise from a variety of situations including:

  • Misunderstanding or lack of information
  • Increased stress
  • Changes in the workplace
  • Adjusting to a different style of supervision
  • Evaluation of work performance
  • Personal situations that affect work performance

Addressing misunderstandings and disagreements early on increases the likelihood of a positive outcome. The University promotes healthy conflict resolution through both informal and formal conflict management.

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