All managers and supervisors should take the Berkeley People Management (BPM) Growing as a Coach. This course is designed to enable managers to build essential coaching skills for generating meaningful conversations, including how to ask powerful questions and to listen deeply. The Cal Coaching Network is also a great resource for managers to gain coaching skills.
Another important step is to ensure that everyone on your team is up to date on all of their Foundational Skills Required Training requirements. Anyone not current will receive a "Needs Attention" rating for the Achievement Criteria of Job Mastery.