Frequently Asked Questions - Resolution Center

Resolution Center

What is a facilitated conversation?

A facilitated conversation provides a comfortable environment where employees can voluntarily talk through their communication challenges in a productive manner. With the help of an objective, non-judgmental facilitator(s), individuals can communicate clearly, understand one another, and focus on how best to work together.

How can a facilitator help the parties?

  • Communicate for better understanding
  • Identify the issues and each parties’ needs
  • Suggest creative solutions
  • Negotiate an agreement that works for everyone

What can a facilitator not do?

  • Solve the problem for the parties
  • Make a judgement about the dispute
  • Advocate for either party
  • Act as an intermediary between the parties and the University

How can a facilitated conversation benefit me?

  • It offers you an opportunity to consider ways of resolving the situation in an informal setting
  • It assists you in improving and rebuilding workplace relationships
  • It empowers you to come up with your own practical solutions
  • It empowers you to implement solutions

Is the facilitated conversation confidential?

Conversations with our trained facilitators are kept confidential with the exception of situations that present an imminent threat to life or property, or which are in violation of certain University policies, union contracts and/or prevailing laws.

How long will the process take?

Resolving misunderstandings can take time. Every session is two hours and multiple sessions may be necessary. Success depends on each parties’ engaged commitment to open and respectful dialogue.