Frequently Asked Questions - Cyber Security Awareness Training

What is the best browser to run the Cyber Security Training?

We recommend using the Chrome browser. If you are still having browser issues, we recommend using the Citrix portal of UC Learning (https://software.berkeley.edu/citrix).

Who is required to take the training?

All active employees on payroll at all UC campuses and Medical Centers are required to take the training.

How long does the course take?

The course will take approximately 35 minutes to complete. Upon completion of the modules, you will be asked to complete a very brief quiz to check your knowledge.

I’m having difficulty finding the UC Cyber Security Awareness Fundamentals course in the UC Learning Center.

If you are having difficulty locating the course in your list of required and recommended training, you may search the UCLC site for the course by using the course code “SECURITY-BE-ECO” followed by an asterisk (“SECURITY-BE-ECO*”).

Where can I go to learn more about Cyber Security?

You can go to https://security.berkeley.edu/ or https://security.ucop.edu/ for helpful information on campus services and resources.  

What if I do not use a computer in my work and have no contact with campus systems?

Non-computer users are exempted from the training. If an employee has absolutely no computer contact, then the manager may make a request for this exemption by sending name(s) to itcsshelp@berkeley.edu

Will the training be provided in other languages?

The alternate language versions (Spanish, Cantonese, and Mandarin) are still under review, and we will get those out as soon as possible.

Where can I find an accessible version of the online course?

The online UC Cyber Security Awareness Fundamentals course is not fully accessible, so we have an accessible PDF that can be provided upon request. Contact the UC Learning Center at learningcenter@berkeley.edu.

Will I need to take this training again in the future?

Yes, the training will be required annually based on anniversary date of your last completion. A refresher course will no longer be offered.

I received a system notification from noreply@sumtotalsystems.com. Is this a legitimate email or a phishing email?

This is a legitimate notice. Sumtotalsystems.com is a learning management system that UC Berkeley partnered with to run our training for various courses that we offer.  We understand that while the notice doesn't come directly from an @berkeley.edu address and might be viewed as suspicious, please consider the notice valid.  You may login to the UC Learning Center and check to see if the training course has been added to your account under the "Required Training" button.

Who do I contact regarding any questions or concerns on information security or access to the training?

You can contact Campus Shared Services Helpdesk by one of the three following methods:

Email: itcsshelp@berkeley.edu
Telephone: (510) 664-9000, option 1
Create a service ticket: https://berkeley.service-now.com/ess/create_incident