Performance Expectations = Results + Actions & Behaviors
- Results are often measured through the use of objectives and standards
- Actions and Behaviors can be measured through the use of performance dimensions.
Written, verifiable mutually understood performance expectations:
- Serve as an objective basis for communicating about performance
- Enable the employee to differentiate between acceptable and unacceptable results
- Increase job satisfaction because employees know when tasks are performed well
- Inform new employees of your expectations about job performance
- Encourage an open and trusting relationship with employees