The Business Systems Support group oversees the operation, security, and continuous enhancement of UC Berkeley’s Human Resources technology platform. By administering the core HR applications and related infrastructure, the team ensures that HR services remain smooth, confidential, and efficient, while protecting campus data and limiting operational risk. In addition, the group incorporates new campus‑wide and state policy requirements into the systems to ensure compliance and reduce operational risk.
What we do
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HR Portal support
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Achieve Together platform support
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ServiceNow (HR Service Hub) support
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Perceptive Content document‑management support
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Robotic Process Automation (RPA) development and maintenance
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Vendor management for HR‑related technology services
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Criminal Background Check (CBC) system support
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Tracker I‑9 system support and audit assistance
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DocuSign electronic‑signature system support
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Campus IS3 information‑security compliance for HR systems
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Maintenance and administration of the P4 server that hosts key HR applications
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Smartsheet workspace development, maintenance, and technical support
Support & Requests
If you have questions, inquiries, or support requests regarding any of the above processes, please contact Joel Engin, Central Services Business Systems Analyst at jxengi@berkeley.edu
*Note: Due to the high volume of emails, an immediate response is not likely. Please consider waiting 24 - 48 hours for a response before following up.