Performance Expectations = Results + Actions & Behaviors

  • Results are often measured through the use of objectives and standards
  • Actions and Behaviors can be measured through the use of performance dimensions.

Written, verifiable mutually understood performance expectations:

  • Serve as an objective basis for communicating about performance
  • Enable the employee to differentiate between acceptable and unacceptable results
  • Increase job satisfaction because employees know when tasks are performed well
  • Inform new employees of your expectations about job performance
  • Encourage an open and trusting relationship with employees