Knowledge Management

As we lose members of our workforce due to retirements or layoffs, we are also losing historical and critical knowledge. The steps to retaining this knowledge include:

  1. Identify the critical knowledge
  2. Identify who possesses the knowledge
  3. Determine tools and systems to capture knowledge
  4. Design strategies to transfer knowledge

Key strategies include:

  1. S.O.P.s (documented standards of practice)
  2. Communities of Practice
  3. Mentorships
  4. Internships
  5. Job shadowing
  6. Buddies
  7. Working with retirees
  8. Oral history interviews