Professional Skills

Business Process Improvement 101 – The Essentials

Business Process Improvement 101 – The Essentials

We can move toward a more together, innovative, simplified, accountable and service orientated workplace by rooting out waste and ensuring that the work being undertaken is necessary and efficiently accomplished.  Since 2014 over 300 staff have participated in BPI 101 – The Essentials workshop which provides an introduction to an effective process improvement methodology and tools to:

  • Map and analyze processes.
  • Identify pain points and waste.
  • Generate ideas.
  • Obtain feedback.
  • Develop success metrics.

Course offered by: Central Human Resources

Group Facilitation Skills for Participatory Decision-Making

Group Facilitation Skills for Participatory Decision-Making
(contact to be added to the application invitation list)

Group facilitation skills are strategically important at UC Berkeley as each of us are increasingly called upon to work collaboratively in teams and use participatory processes that involve people from diverse backgrounds, disciplines, and departments. The participatory process poses many challenges for effective communication and decision-making. This three-day workshop helps participants build the essential knowledge, attitudes, and skills necessary to navigate these challenges and successfully facilitate participatory decision-making in their own work with groups.

Participants will be able to:

  • Define what facilitation is and why it is important
  • Use tools and techniques to facilitate participatory decision making to achieve positive outcomes
  • Use a structured approach to manage conflicts and disagreements in groups
  • Use a systematic way to build consensus for decision making

Course offered by: Central Human Resources

Meeting Facilitation Skills

Meeting Facilitation
(UC Learning Center BECOF203)

The purpose of this half-day workshop is to help you learn and practice how to facilitate meetings effectively. You will be provided meeting structure and tools to work with, and an opportunity to practice.

Participants will be able to describe the roles and demonstrate the skills needed of the meeting facilitator, including how to:

  • Plan meetings to enhance effectiveness
  • Create and follow an effective meeting structure
  • Increase participation
  • Address meeting derailers
  • Run more productive meetings which deliver intended results

Course offered by: Central Human Resources

Resilience and Renewal

Resilience and Renewal
(UC Learning Center BECOG001)

External stressors are real, yet how we choose to view, experience and manage them is an internal process. To maintain a healthy level of stress, we must cultivate an ability to remain flexible and open in order to adapt and adjust to challenges. This half-day workshop examines common traits of resilient people, and explore ways to strengthen our own resiliency skills. We introduce the concept of managing our energy instead of managing our time as the foundation for healthy practices, high performance, and sustained personal renewal.

Participants will have the opportunity to:

  • Define and discuss resilience
  • Identify the common traits of resilient people
  • Assess their own level of resilience and identify steps to strengthen their skills
  • Explore the four quadrants of personal energy and engagement
  • Discuss examples of practices that support a healthy energy management plan

Course offered by: Employee Assistance

The Results Curve

The Results Curve
(UC Learning Center BECOR001)

Current workplace challenges require each of us to approach our work with renewed creativity, energy, and initiative while dealing with increased workloads and demands on our time. This full-day workshop teaches specific techniques for managing time, managing priorities, managing to-do lists, organizing e-mail, electronic documents, papers, and for being invigorated and reenergized in the workplace and elsewhere.

Participants will be able to:

  • Better manage interruptions and stay focused on the task on hand until meaningful results are achieved.
  • Be responsive to the demands of your team and collaborate more effectively than ever before.
  • Work more strategically instead of working harder, and better manage competing priorities.
  • Organize and manage your electronic and paper information easily and efficiently.
  • Manage stress like never before through purposeful action rather than passive reaction and turn stressful situations into opportunities.

Course offered by: Central Human Resources